Insurance
ZN
ZimNat Life
Ameyo contact-centre implementation with CRM integration, IVR design and IT support for the insurer's customer service operation.
AmeyoSIPCRM
Ameyo, Exotel and WaveTec platforms powering 300+ agents with 99.9% uptime.
Voice, chat, email and social unified into one intelligent queue.
SIP trunking, IVR design and call-flow engineering for reliable voice.
Screen-pops, ticketing and customer history wired into every call.
Live dashboards, SLA tracking and AI-driven sentiment analysis.
Ameyo contact-centre implementation with CRM integration, IVR design and IT support for the insurer's customer service operation.
Exotel cloud telephony rollout and systems administration enabling distributed agent teams.
Contact-centre platform support and Tier 1/2/3 IT support for the bank's customer engagement centre.
Contact-centre engineering and systems administration for a national funeral services group.
Contact-centre platform builds and managed IT support across multiple client engagements as implementation engineer.
From greenfield rollouts to migrations — I've done it for the region's biggest names.