ZimNat Life
Ameyo contact-centre implementation with CRM integration, IVR design and IT support for the insurer's customer service operation.
OmnichannelIVRCRM-integrated
AmeyoSIPCRM
Private / internal
Contact centres
Contact centres at scale
Ameyo, Exotel and WaveTec platforms powering 300+ agents at 99.9% uptime.
HomeContact centres
What I deliver
End-to-end contact-centre engineering
Omnichannel routing
Voice, chat, email and social unified into one intelligent queue.
VoIP & SIP
SIP trunking, IVR design and call-flow engineering for reliable voice.
CRM integration
Screen-pops, ticketing and customer history wired into every call.
Call analytics
Live dashboards, SLA tracking and AI-assisted quality monitoring.
Deployments
Powering 300+ agents
First Mutual Life
Exotel cloud telephony rollout and systems administration enabling distributed agent teams.
Cloud-basedDistributed agents
ExotelCloud Telephony
Private / internal
NBS Bank
Contact Center Platform for the bank’s customer engagement centre — deployment, IVR and routing, CRM integration and Tier 1/2/3 IT support.
- Contact-centre platform deployment
- IVR & call routing
- Tier 1/2/3 support
Tiered supportBanking-grade
AmeyoTier 1/2/3
Private / internal
Doves Holdings
Contact-centre engineering and systems administration for a national funeral services group.
National coverage
VoIPCRMLinux
Private / internal
Tech24 Group
Contact-centre platform builds and managed IT support across multiple client engagements as implementation engineer.
Multi-clientImplementation lead
AmeyoExotelWaveTec
Private / internal
Scaling a contact centre?
From greenfield rollouts to migrations — delivered for the region’s biggest financial institutions.