Banking & infrastructure

Platforms banks depend on

Internet banking, e-procurement, contact centres and queue management for Zimbabwe’s financial institutions.

HomeBanking & infrastructure

Financial institutions

Banks I’ve delivered for

IDBZ NBS Bank BancABC POSB ZB Bank Ecobank

Deployments

Platforms banks depend on

Internet banking, e-procurement, contact centres and queue management — with my role on each.

Development Finance

Infrastructure Development Bank of Zimbabwe (IDBZ)

Lead Developer

Enterprise website, e-procurement & internet banking

I developed IDBZ’s enterprise-grade website, built and integrated its procurement platform, and developed its internet banking platform — now supported under an SLA with 24/7 critical-incident cover.

Enterprise-grade corporate website (migrated off end-of-life Drupal 7)
Procurement platform — developed and integrated
Internet Banking platform

3 platforms24/7 SLA cover4-hour RTO

Node.jsPostgreSQLREST APIsNginxSSL / WAF

Visit Infrastructure Development Bank of Zimbabwe

Banking

NBS Bank

Implementation Project Lead

Contact Center Platform

Deployed the bank’s contact-centre platform — omnichannel routing, IVR and CRM integration — with Tier 1/2/3 support for the customer engagement centre.

Contact-centre platform deployment
IVR & omnichannel call routing
CRM integration & agent onboarding
Tier 1/2/3 support

OmnichannelBanking-grade uptime

AmeyoSIP / VoIPCRM

Banking

BancABC

Implementation Project Lead

Contact Centre Platform

Ameyo contact-centre platform deployment and infrastructure support enabling omnichannel customer service.

Ameyo platform deployment
Infrastructure & telephony support

OmnichannelPart of 300+ agents enabled

AmeyoSIP / VoIPCRM

Banking

POSB

Implementation Project Lead

Nationwide Queue Management

Nationwide WaveTec QMS rollout across the branch network — customer-flow modernisation with real-time analytics for branch managers.

Branch-by-branch QMS rollout
Live dashboards for branch managers

Nationwide40% shorter waitsLive dashboards

WaveTecLinuxSQL Server

Banking

ZB Bank

Implementation Project Lead

Queue Management System

Queue-management deployment and ongoing systems administration for a major commercial bank.

Multi-branch QMS deployment
Systems administration

Multi-branch99.9% uptime

WaveTecWindows ServerActive Directory

Banking

Ecobank

Implementation Project Lead

Queue Management System

Branch queue-management implementation with reporting and a tiered support handover.

QMS implementation
Reporting & support handover

Branch networkSLA support

WaveTecLinux

Capabilities

Banking-grade engineering & support

Digital banking

Internet banking and customer-facing platforms built for security, uptime and audit.

E-procurement

Tender publishing, supplier workflows and integrations with back-office systems.

Queue management

WaveTec QMS rollouts across branch networks with live analytics for managers.

Security & compliance

Hardening, patching, access control, backups and audit-ready documentation.

Support model

Three tiers, zero dropped tickets

Tier 1

First-line support

Rapid triage and resolution of common incidents with full ticket logging.

Password & access resets
Incident triage & routing
Knowledge-base resolution

Tier 2

Technical support

Deeper troubleshooting across systems, networks and applications.

Systems & network admin
Application debugging
Configuration & deployment

Tier 3

Engineering escalation

Root-cause analysis and permanent fixes at the infrastructure level.

Root-cause analysis
Infrastructure fixes
Vendor liaison

Need banking-grade delivery?

Digital banking, procurement, contact centres and infrastructure — planned, built and supported.

Get in touch Résumé